FAQs
Are Rotary Watches water-resistant?
Yes, most Rotary Watches are water-resistant. However, the level of water resistance can vary depending on the model. Each Rotary watch is marked with a water resistance rating, such as 30 metres (3ATM), 50 metres (5ATM), or higher. It's important to check the specific model's water resistance rating and follow the guidelines provided.
Are duties included for international purchases?
Upon purchase, all duties will be calculated at the checkout.
How long is the warranty period for Rotary Watches?
Rotary Watches come with a two-year international warranty from the date of purchase. This warranty covers manufacturing defects and faults in materials or workmanship. Please note that the warranty does not cover normal wear and tear, damage caused by accidents or misuse, or alterations made by unauthorised third parties. You can also register your watch to your Rotary account to gain a further 12 months of warranty. Please see our guarantee page for more on this.
How do I register my Rotary Watch for warranty?
To register your Rotary Watch for warranty, create an account and navigate to the registration page. Fill in the required details, including your name, contact information, and the watch's serial/model number.
Where can I purchase a Rotary Watch?
Rotary Watches can be purchased direct from here on our online store, our outlet store or from our authorised retailers, both online and in physical stores. Here you can find a list of authorised retailers.
How can I adjust the strap of my Rotary Watch?
Rotary Watches typically come with adjustable straps that can be resized to fit your wrist. For metal bracelets, links can be added or removed by a professional watchmaker or through our servicing team. Leather or fabric straps often have buckle or clasp adjustments for a better fit. If you are unsure about adjusting your watch strap, it is recommended to consult a professional or get in touch with a member of our customer service team using the chat box.
How do I care for my Rotary Watch?
To maintain the performance and appearance of your Rotary Watch, it is advisable to follow these care instructions:
- Avoid exposing your watch to extreme temperatures, strong magnetic fields, or direct sunlight for prolonged periods.
- Clean your watch regularly with a soft, dry cloth to remove dirt and moisture.
- If your watch is water-resistant, ensure the crown is always pushed in or screwed down properly to maintain its water resistance.
- Keep your watch away from chemicals, solvents, and abrasive materials.
- For mechanical watches, it is recommended to have them serviced every 3-5 years to ensure optimal performance.
We also have a whole blog on the subject of servicing your watch as well as the difference between quartz and automatic watches.
Can I replace the battery in my Rotary Watch?
Yes, the batteries in quartz watches can be replaced when necessary. It is recommended to have the battery replaced by our service department or a professional watchmaker to maintain the water resistance and proper functioning of the watch. Avoid attempting to replace the battery yourself, as improper handling can damage the watch and void the warranty.
Can I adjust my watch bracelet size?
Of course! When ordering a bracelet watch, use the order note section to let us know your wrist size so we can adjust the watch ahead of shipment. Please note that this may incur extra costs for certain watch models or additional links. Alternatively, if you already have your Rotary watch, please get in touch with our customer service team.
Can I have my Rotary Watch serviced?
Yes, Rotary Watches can be serviced at our Rotary service centre or by professional watchmakers. Regular servicing helps to ensure the longevity and accuracy of your watch. It is recommended to have your watch serviced every 3-5 years, depending on usage and the specific model. Our blog covers this in more detail.
How long will my order take?
Depending on your location, the shipping process will differ. Once your order has been processed, the tracking details will be made available via email.
If you have any further questions or need assistance, feel free to contact us directly through our customer support channels.