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Terms & Conditions

The following terms and conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

Description of Products

We will take all reasonable care to ensure that all details, descriptions, images and prices of Products appearing on the Website are correct at the time when the relevant information was entered into the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.

Placing an order

When you place an on-line order for the products you have put in your "shopping basket" you are offering to buy them at the price and on the terms in this website. We will send you an e-mail to say we agree to sell them and to confirm that we are able to use the delivery method you asked for. If we do not accept your order for any reason (see below), we will tell you immediately on-line.

Prices and discounts

All prices in this website include UK VAT at 20%. The total VAT you have to pay will be shown on our invoice, which we will send to you with the goods. Customers ordering from Guernsey or Jersey are exempted from VAT and will be charged and invoiced ex. VAT prices.

Please note that the price listed as the total of your order is always the value that you’ll be charged. If you have further queries about the prices listed on Rotary Watches please contact us and we will be happy to assist.

We intend all prices shown in this website to be the Recommended Retail Price (RRP) for the products. If we have made any mistake in the price of goods you have ordered, you or we may cancel your order at any time before we send the goods to you. You may re-order the products at their correct RRP.

The price for carriage will vary according to the weight of items ordered and location of delivery. The shipping charges are automatically calculated when items are added to your basket.

Rotary Guarantee

Please read the following Terms and Conditions to ensure your watch is covered by the guarantee.

  1. The battery of the watch is fitted in the country of origin and therefore, may have a shorter remaining life span than that of the guarantee. The battery is not covered under the 2 year guarantee.
  2. Any damage caused to the watch, by the customer, is not covered, irrespective of how it is caused. The guarantee does not cover leather straps, glass or any other item subject to wear and tear.
  3. If your Rotary Watch has a screw down crown and has suffered water damage due to an unsecure crown, it will not be covered.
  4. In the event of a quality failure, Rotary Watches will, at their sole discretion, choose to either repair or replace the faulty components/watch.
  5. This guarantee shall be deemed void, should the watch have any work carried out to it by an unauthorised person.

Rotary Watches recommend that you return your watch for a service every 24 months to ensure that the longevity of your watch can be maintained.

Should your Rotary watch require servicing then please send it to our Service and Repair Centre by accessing the Online portal at rotarywatches.com and following the instructions.

Please be advised that any repair claims under guarantee require proof of purchase, in the form of a dated Rotary Guarantee card or till receipt from an authorised Rotary stockist.

When you register your watch online we will extend your 2 year guarantee by an extra 12 months. All terms and conditions as stated above will apply.

For any further information please feel free to contact us on +44 (0)1702 337061

Dealing with complaints

We endeavour to respond to complaints within five working days, although in the majority of cases we deal with complaints as soon as we receive them.

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