Terms & Conditions
The following terms and conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.
Description of Products
We will take all reasonable care to ensure that all details, descriptions, images and prices of Products appearing on the Website are correct at the time when the relevant information was entered into the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.
Placing an order
When you place an on-line order for the products you have put in your "shopping basket" you are offering to buy them at the price and on the terms in this website. We will send you an e-mail to say we agree to sell them and to confirm that we are able to use the delivery method you asked for. If we do not accept your order for any reason (see below), we will tell you immediately on-line.
Prices and discounts
All prices in this website include UK VAT at 20%. The total VAT you have to pay will be shown on our invoice, which we will send to you with the goods. Customers ordering from Guernsey or Jersey are exempted from VAT and will be charged and invoiced ex. VAT prices.
Please note that the price listed as the total of your order is always the value that you’ll be charged. If you have further queries about the prices listed on Rotary Watches please contact us and we will be happy to assist.
We intend all prices shown in this website to be the Recommended Retail Price (RRP) for the products. If we have made any mistake in the price of goods you have ordered, you or we may cancel your order at any time before we send the goods to you. You may re-order the products at their correct RRP.
The price for carriage will vary according to the weight of items ordered and location of delivery. The shipping charges are automatically calculated when items are added to your basket.
Warranties and refunds
If for any reason you are unhappy with the item you have bought, you may return it to us within 30 days for a full refund. If you return it to us by post, unopened in its original condition, within 30 days, we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if you had to return the goods because we made a mistake.
If your Rotary watch fails to operate to its specification during the warranty period, we, RW Limited, as the original supplier of your product, or an authorised Rotary Watches stockist, depending on your location, will repair or replace it. The warranty period is 24 months for all Rotary watches.
Rotary Watches International Guarantee: If during a period of 24 months from the date of purchase your watch becomes defective due to faulty materials or workmanship we guarantee to replace free of charge the defective part providing:
- The watch has not been damaged due to accident, misuse, wear and tear, neglect or damage caused during transmit to and from the purchaser.
- Repairs are only carried out by accredited Rotary Watches agents using correct spare parts.
- That a correctly completed guarantee or proof of purchase is provided. Failure to enclose the proof of purchase or a date stamped guarantee could result in a charge being made.
- The guarantee does not apply to leather straps or glasses.
- Guarantees which have been altered, falsified or tampered with will not be honoured.
If the problem is not covered by the warranty or if you warranty has expired, charges apply.
Free estimates will be given on chargeable repairs.
When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection.
Send it by registered mail with your guarantee or proof or purchase and reason for its return.
Include your name, return Address and daytime telephone number.
Servicing includes a 24 hour period of bench testing.
Dealing with complaints
We endeavour to respond to complaints within five working days, although in the majority of cases we deal with complaints as soon as we receive them.